CompuLab regularly approves returns for repair for products under warranty, having no evidence of user-made damage. Prior to RMA approval, the customer must contact CompuLab support for initial evaluation of required action. Depending on the nature of the problem, CompuLab sometimes offers technical support, or discounted replacement, or guided repair by user, instead of return for repair.
In case of regular RMA handling, the customer will be asked to fill an RMA form and ship according to instructions.
RMA turnover usually takes 4 weeks, but it can take longer in case of problems requiring special treatment.