CompuLab regularly approves returns for repair for products under warranty, having no evidence of user-made damage. Prior to RMA approval, user must contact CompuLab support for initial evaluation of required action. Depending on problem nature, CompuLab sometimes offers technical support, or discounted replacement, or guided repair by user, instead of return for repair.
In case of regular RMA handling you will be asked to fill RMA form and ship according to instructions.
RMA turnover usually takes 4 weeks, but it can take longer in case of problems requiring special treatment.